Emergency Identification System™
- the life it saves could be your own!

Home

 
 
   

Troubleshooting
 

    
    Although rigorous quality control measures are applied during the manufacture of flashID products, glitches can occasionally occur. The purpose of this page is to help you solve any such problems.

If you encounter a problem that is not covered here, or if our recommendations do not work, please email peterws@flashID.net or phone us on +61 2 4883 7988.

Problem Probable Cause Solution
Nothing happens when I insert my flashID This is a problem encountered sometimes with new devices. Remove device from USB slot and insert in another, if available.
If not, reinsert in original slot, making sure device is firmly pushed in to slot.
It seems that the device is recognised, but doesn't show Device has failed to open Windows Explorer 1  Open Windows Explorer, then My Computer and click on appropriate drive.
2  Go to START, click on My Computer, then locate drive and double click.
My flashID is recognised, but nothing shows on screen Documents are hidden, so it appears the USB device is empty

Click on PDF logo for detailed instructions
Documents are corrupted This is usually caused by incorrect shutdown of USB device before removal You will need to obtain a new set of pre-loaded documents by emailing office@flashID.net and advising which model flashID device you own

NOTE:   It is vitally important when removing the flashID or any other USB device from your computer that you follow Microsoft's precise instructions. If you do not you could cause permanent damage. To download these instructions click on the PDF logo below.


 

  
Click on flag to translate page to another language

Emergency team on the scene

Emergency Identification Document in mobile data unit

Patient transport underway

Emergency department signpost

Patient transferred from ambulance to hospital

Emergency department reception desk

flashID device plugs into hospital computer

Patient alive and recovering


Visit our blog at www.flashIDblog.blogspot.com

Contact Information
FlashID International Pty Limited ABN 90 131 252 974
Telephone +612 4883 7988
Address 15 Penrose Road (PO Box 94) Bundanoon, NSW 2578, Australia
Electronic mail General Information: office@flashID.net Sales: sales@flashid.net
Customer Support: and Webmaster: peterws@flashid.net welcomes questions or comments about this web site.
FlashID intellectual property rights are protected by appropriate trademarks and patents
 Copyright © 2008-10 FlashID International Pty Limited and FlashID Australia Pty Limited
 

 

 

identification, accident, trauma, collapse, medical, medic, id, alert, bracelet, usb, emergency, medi, tag, medictag, key, assistive technology, e-health, health, information, healthcare, home care, diabetes, carer, advance directive, living will , DNR, Heart, AICD, Coumadin, warfarin, allergy, necklace, digital, usb, coronary, stroke, lanyard, life-saving, emergency medical records,personal health records,emergency medical information,personal health records, electronic medical records,digital medical records, computer,digital health records, life saving device,USB Medical Flash Drive, Technology,medication information electronic medical records,portable medical records, USB medical records